Words May Come Back To Haunt You
When you’re on the phone with someone and they put you on “hold”, you conclude it’s because they don’t have the wherewithal, at that moment, to listen to you, right? Turns out maybe they do. Here’s a sort of chilling article detailing how the smack you talk about your correspondent, his company or her personal shortcomings while on hold might be going straight to tape. Once you assent to the message “this call may be recorded for quality assurance purposes” or similar verbiage, the entire duration of the call may be recorded. And, you might suspect, even if you’re not so alerted.
This might not be such a big deal with some anonymous business transactions such as cell phone help lines, etc., but what if you’re talking to someone you have other dealings with, like a doctor, co-worker or tax authority? I know I’m going to be a lot more circumspect while a connection is live from now on.
